July 13, 2022 12:00 PM Eastern Time
While self-service patient financial engagement options are convenient, approximately 60% of patients who begin to use self-service technologies ultimately give up and call for assistance in either completing their payment arrangements or wanting additional information before paying. This webinar examines the right mix of self-service with full- service to optimize reimbursements.
Presenters will cover strategies that combine self-service solutions such as:
Patient text-to-pay phone app
Patient web portal access to accounts
Apps that explain bills to patients
Self-pay follow-up via mail, phone, email and text with full-service options that include access to real humans, such as:
Live chat on web portal and text-to-pay phone app
Phone number to reach live person in real time provide the right mix of self- service and full-service patient engagement tools to optimize collections
Hospital and health system C-suite executives
Hospital and health system revenue cycle leaders
Hospital and health system directors of patient engagement
Hospital and health system billing department directors
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Jeff Nieman, CEO of Meduit: Mr. Nieman leads Meduit’s top-notch team of healthcare revenue cycle professionals to maximize performance and accelerate growth for hospitals, health systems and provider groups. Prior to joining the Meduit team, he was the chief operating officer for Navigant Cymetrix, a revenue cycle management company serving over 200 hospitals. He has also held leadership positions at Conifer Health Solutions, Humana and HCA (Hospital Corporation of America) and has a BA in economics from Bellarmine University in Louisville, Kentucky where he graduated Magna Cum Laude.
Greg Rassier, Chief Operating Officer, joined Meduit in 2019 and is responsible for overseeing the company’s day-to-day operations. Greg brings with him a wealth of experience as a Revenue Cycle Strategist, Executive and Consultant, where he focuses in the design, implementation and transformation of the healthcare revenue cycle and call center solutions. He is an expert at creating process efficiency and partnering with our customers to provide industry-leading revenue cycle solutions. He has over 25 years’ experience in operations, process management, technology-driven automation, mergers & acquisitions, organizational assessment and consulting. In addition to his recent work as a strategic transformation consultant, he has held executive leadership roles with Convergent, Inc., and Conifer Health Solutions. He has a BA in Economics from Washington State University.