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Billing Director -WindRose Health Network

01 Dec 2020 9:27 PM | Angela Stevenson (Administrator)

Do you have a passion for serving our patients and our communities by providing high-quality, family-oriented, primary, and preventive health care services? Are you looking for a rewarding career with a company that has a dynamic work culture? If the answer is yes, the Billing Director position at WindRose Health Network could be the job you are looking for, and it is in Trafalgar, Indiana, which is just 8 miles from Franklin Indiana.

At this time, we are seeking a Billing Director that will work effectively within the WindRose Health Network culture, which is described as family-friendly, supportive, transparent, and treats employees as we would want employees to treat our patients. We are looking for a Billing Director, who works well with employee’s and co-worker’s, and is solution-oriented, honest, and passionate.


A. Oversees the daily operations of the WHN’s Billing Department regarding the effective and efficient management of WHN’s Accounts Receivable processes.

B Effectively manages assigned staff in a manner consistent with WHN policies, practices, and values. Maintains effective feedback mechanisms with assigned staff in order to enhance work processes and promote employee understanding of such processes.

C. Assists WHN’s Senior Management in achieving the organization’s operational and budgetary goals.

D. At the request of WHN’s CFO, assists with the development and implementation of policies, procedures and practices related to the Billing Department.

E. Handles daily consumer inquiries and/or complaints regarding billing, collections or any activity assigned to the Billing Department.

F. Ensures that all reporting functions that assist WHN’s Practice Managers are done in a timely and accurate manner.

G. Works with WHN’s external collection agency in the transfer of demographic and claims data in the pursuit of patient-due balances over 120 days old.

Other Duties & Responsibilities

A. Performance Improvement works in conjunction with the WHN Director of Quality & Disease Management to establish and maintain Performance Improvement activities related to the Billing Department and its activities. Also, promotes and supports the participation of staff in applying the principles of performance improvement/continuous quality improvement to refine existing processes and enhance the effective utilization of resources (both personnel and materials).

B. Regulatory Compliance where applicable, is responsible for ensuring the Billing Department staff comply with all laws, regulations, standards, and guidelines established by federal or state statutes as well as the regulations, standards, and guidelines of the federal or state agencies with whom WHN deals and by WHN’s Corporate Compliance Program.

C. Conducts all activities in compliance with applicable laws, regulations, standards, and WHN policies and procedures; and performs other verbal or written, specific assigned tasks related to the daily operations of the WHN, requiring similar or lesser skills and abilities, some of which are continuing, while others are occasional in nature.

Knowledge, Skills & Abilities:

A. knowledge of the delivery of ambulatory medical care.

B. knowledge of the daily operations of a primary care, outpatient medical clinic.

C. the ability to apply personnel policies and procedures as well as knowledge of accepted.

Supervisory/management techniques.

D. The ability to prioritize conflicting demands/expectations as well as to multi-task effectively for sustained periods of time.

E. Extensive knowledge of insurance/third-party reimbursement, especially managed care, and Medicaid/Medicare.

F. The ability to plan and manage the utilization of resources, especially personnel.

G. Knowledge of the Continuous Quality Improvement process and WHN’s Performance Improvement methodology; and knowledge of rules and regulations related to HIPAA and Corporate Compliance.

Education, Experience & Training:

A. Education. A qualified candidate will have a minimum bachelor’s degree. A Business College certificate or at least 12 college credit hours in business management or office management is preferred.

B. Experience. A qualified candidate will have. At least two (5) years of experience billing for an outpatient, primary care clinic or a hospital required; training at a qualified educational institution that included medical practice software, ICD-9, CPT4 and HCPCS coding and proper insurance filing, preferred.

C. At least two (7) years of supervisory/management experience in a billing setting.

D. Training. A qualified candidate must have a working knowledge of at least one word processing software package (preferably MicroSoft Word) and of one spreadsheet development software package (preferably MicroSoft Excel or MicroSoft Access). A working knowledge of at least one (1) electronic medical record (EMR) and one (1) Practice Management System (PMS) is preferred.


  • Health Insurance (low cost)
  • Dental and Vision Insurance
  • STD/LTD/Life Insurance Employer Paid
  • 401K Retirement Plan
  • Flexible Spending Account
  • Paid Holidays
  • (PTO) Paid Time Off

To apply for this position, please contact G. Gill, Human Resource Generalist at

317.739.4895 or email us at

                                                              Equal Opportunity Employer

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