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Customer Service Representative - Havarti Risk Services

08 Sep 2022 5:26 PM | Angela Stevenson (Administrator)

Havarti Risk Services

We are hiring a customer service representative to manage customer queries and provide support to various aspects of the business including Finance and Underwriting. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels while also providing support to other areas in a dynamic and rapidly growing environment. To do well in this role you need to be personable, empathetic, inquisitive and have a desire learn a wide variety of skills. 

Responsibilities

·         Maintaining a positive, empathetic, and professional attitude toward customers at all times.

·         Responding promptly to customer inquiries.

·         Communicating with customers through various channels.

·         Acknowledging and resolving customer complaints.

·         Knowing our products inside and out so that you can answer questions.

·         Processing orders, forms, applications, and requests.

·         Keeping records of customer interactions, transactions, comments, and complaints.

·         Communicating and coordinating with colleagues as necessary.

·         Providing feedback on the efficiency of the customer service process.

·         Managing a team of junior customer service representatives.

·         Ensure customer satisfaction and provide professional customer support.

Requirements

·         High school diploma, general education degree, or equivalent.

·         Ability to stay calm when customers are stressed or upset.

·         Comfortable using computers.

·         Experience working with customer support.

Send resume to: JCoffee@havartirs.com

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