Clinic Director - Damien Cares Clinic

28 Aug 2017 2:03 PM | Angela Stevenson (Administrator)

Job Title:                     Clinic Director

Department:                Management

Reports to:                  Executive Director and Damien Cares Board Members

Supervises:                 Damien Cares Clinic, Department and Program Managers and Mental Health Department

Status:                         Full-Time Equivalent / 37.5 Hours Weekly

Funding Source:         Grant-Funded Position


The Clinic Director oversees all medical and behavioral health/substance abuse services and care provided to Damien Cares and Damien Center patients with assistance from the Clinical Manager and Mental Health/Substance Abuse Manager.  Works in coordination with the Damien Center Directors of Operations, Compliance, and Development to provide seamless wrap-around services to Damien Cares’ patients. Meets with Directors weekly to report on clinic activities and issues. Oversees all scheduling, billing, credentialing and office operations for medical and mental health/substance abuse care providers.

ESSENTIAL Responsibilities

  • ·         Oversees the day-to-day operations of Damien Cares clinic, including supervision of the clinic’s Nurse Practitioners, Clinical Manager, Mental Health/Substance Abuse Program Manager and Front Office staff
  • ·         Oversees billing, scheduling, inventory, recordkeeping and supervision of clinic and counseling staff
  • ·         Works with third party billing, credentialing, and accounting companies to ensure 1) all providers are credentialed with payers, 2) billing of accounts is done in accordance with payer and federal/state guidelines, and 3) payments received by the clinic reconcile with the practice management system
  • ·         Directs communication with insurance companies, patients and others as necessary to resolve unpaid claims
  • ·         Oversees posting of charges and payments into practice management system (PMS) within 48 hours
  • ·         Assists bookkeeper with reconciling vaccine inventory to accounts billed for vaccines
  • ·         Answers difficult questions regarding accounts and policies
  • ·         Monitors weekly and monthly reports assessing trends, achievements and concerns
  • ·         Provides weekly dashboards and month-end reports to the Executive Director
  • ·         Keeps management informed by summarizing financial information and trends
  • ·         Assists with completion of reports for grant funded programs and other clinic related projects
  • ·         Monitors and assesses clinic operations for areas of improvement and continued successes
  • ·         Identifies and implements operational protocols and systems to assist in developing efficiencies across all service lines within the clinic
  • ·         Researches and develops innovative programming for the clinic and mental health services
  • ·         Interacts with patients, as needed, to ensure positive patient outcomes
  • ·         Enforces HIPAA and compliance with professional standards, state and federal regulatory requirements
  • ·         Oversees adherence to the Program Standards of Care for HIV Services set forth by the Marion County Public Health Department Ryan White Services Program
  • ·         Other duties as needed or required by the agency and/or the funder

Skills and Qualifications

·         Bachelor’s Degree in Business Administration, Business Management, Health Care Administration or related field required

·         Three to five years of medical office management and operational experience in a Health Care Organization or similar experience required

·         Certified coder through the AAPC or AHIMA, or comparable knowledge of CPT, HCPCS, and ICD-10 coding preferred

·         Three years of billing, coding and/or credentialing experience preferred

·         Experience working with physicians, midlevel providers and healthcare administration

·         Strong leadership skills and experience building a positive, cohesive team environment

·         Ability to take initiative and problem solve successfully without direction or supervision

·         Excellent organizational, communication and time management skills

  • ·         Ability to work independently while also being part of a team

·         Ability to multi-task successfully

·         Excellent customer service skills

·         Attention to detail

·         Skilled in using a computer and other standard office equipment

·         Proficient in Microsoft Office Suite products (Word, Excel, Outlook)

·         Ability to lift 20 pounds

Please Note the Following

  • If a candidate is offered and accepts this position, s/he will be required to agree to a background check. Employment will be contingent upon the findings.
  • If a candidate is offered and accepts this position, s/he will be required to sign confidentiality and data security agreements. All employees are required to sign agency confidentiality statements, pass HIPAA training, and agree to all policies and procedures.
  • The Damien Cares is an Equal Opportunity Employer.


Melissa L. Pohlman, M.S. Ed

Director of Operations

The Damien Center

26 N. Arsenal Ave.

Indianapolis, IN 46201

Phone: 317-632-0123 x261

Fax: 317-632-4363

10014 Deering Street, Fishers, IN 46037 | (317) 371-4354 | | Copyright © 2017

Indiana Medical Group Management Association ® All rights reserved.

539 Dylan Drive, Avon IN 46123 | (317) 209-8743 || Copyright © 2014
Indiana Medical Group Management Association ® All rights reserved. 
539 Dylan Drive, Avon IN 46123 | (317) 209-8743 || Copyright © 2014
Indiana Medical Group Management Association ® All rights reserved. 
539 Dylan Drive, Avon IN 46123 | (317) 209-8743 || Copyright © 2014
Indiana Medical Group Management Association ® All rights reserved.